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Privacy Policy

This Privacy Policy describes how Nightmare Soup collects, uses, and discloses your Personal Information when you visit, browse, or make a purchase from our Site.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: Automatically collected when you access the Site using cookies, log files, web beacons, tags, or pixels. This includes your web browser version, IP address, time zone, cookie information, pages or products you view, search terms, and how you interact with the Site.

  • Order Information: Collected when you make or attempt to make a purchase. This includes your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Customer Support Information: Collected when you contact us for customer service (e.g., email communications).

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your Personal Information to provide our services to you, which includes:

  • Offering products for sale, processing payments, shipping and fulfillment of your orders, and keeping you updated on your order status.

  • Screening orders for potential risk or fraud.

  • Providing you with information, marketing, or advertising relating to our products in accordance with your preferences.

  • Improving and optimizing our Site performance and analytics.

3. COOKIES & TRACKING TECHNOLOGIES

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, and analytics cookies.

  • Managing Cookie Preferences: You can control and manage cookies through our Site's Cookie Banner or your browser settings.

  • Third-Party Analytics & Advertising: We use third-party services (such as Google Analytics and Meta Ads) to help us understand how our customers use the Site and to serve targeted advertisements. These third parties may use cookies and pixels to collect information about your online activities over time.

  • Do Not Track / Global Privacy Control: We recognize and honor browser-based privacy preference signals, such as the Global Privacy Control (GPC).

4. SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: [https://www.shopify.com/legal/privacy](https://www.shopify.com/legal/privacy).

  • We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or to protect our rights.

We do not sell your personal information for monetary consideration.

5. YOUR RIGHTS (CALIFORNIA & OTHER JURISDICTIONS)

If you reside in California or certain other jurisdictions, you have the right to access, correct, or delete the Personal Information we hold about you.

  • Right to Know / Access: You have the right to request details about the categories and specific pieces of personal information we have collected.

  • Right to Deletion: You have the right to request the erasure of your personal data, subject to certain legal obligations (such as tax and accounting record-keeping).

  • Right to Opt-Out of Targeted Advertising: You can opt-out of cross-context behavioral advertising at any time by updating your cookie preferences on our site.

To exercise any of these rights, please contact us at hello@nightmaresoup.com with the subject line "Privacy Request."

6. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to erase this information.

7. CHANGES

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

8. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a request, please contact us by email:

Nightmare Soup

Email: hello@nightmaresoup.com